1 Introduction and Scope
This Privacy Policy applies to personal information processed through the
PesiarBet website, player accounts, sports betting and casino services, support
communications and approved payment processes. It applies whether a Malaysian
player accesses PesiarBet from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya,
Shah Alam or another permitted location.
“Personal information” means information that identifies an individual or can
reasonably be linked to one. It may include direct identifiers, account details,
transaction records, technical data and inferences drawn from platform activity.
Information that has been irreversibly anonymised so that it no longer identifies
a person is not treated as personal information under this policy.
2 Information PesiarBet May Collect
The information collected by PesiarBet depends on how you use the platform.
Registration requires different information from browsing public content, while
withdrawals and enhanced security reviews may require further verification.
| Data Category |
Examples |
Primary Purpose |
| Identity information |
Name, date of birth, nationality and identity document details |
Age confirmation, KYC checks and account integrity |
| Contact information |
Email address, residential address and telephone number |
Account notices, verification and customer support |
| Account information |
Username, preferences, limits, login records and account status |
Account administration and security |
| Financial information |
Payment method details, MYR deposits, withdrawals and transaction references |
Payment processing, reconciliation and fraud prevention |
| Gameplay information |
Sports wagers, casino activity, bonuses, wins and losses |
Bet settlement, player records and responsible gambling |
| Technical information |
IP address, browser, operating system, device and session identifiers |
Security, performance and service improvement |
PesiarBet may also retain communications with customer support, document review
results, fraud-risk indicators and records of consent or privacy preferences.
Players should provide only authentic and current information.
3 How Information Is Collected
PesiarBet collects information directly when you register, update your account,
complete verification, deposit funds, request a withdrawal, place a wager, set an
account limit or communicate with support. Directly supplied information may
include documents and explanations submitted during a transaction review.
PesiarBet also records information automatically when you interact with the
website. This may include page visits, login times, browser characteristics,
general location inferred from an IP address, device settings and security
events. Such records help PesiarBet keep sessions stable, identify suspicious
access and understand how platform features perform.
Information may also be received from payment providers, identity verification
services, game suppliers, fraud-prevention systems and other service providers
supporting PesiarBet operations. The data received is limited to what is relevant
to the applicable function.
4 Purposes and Basis of Processing
PesiarBet processes personal information where necessary to provide requested
services, administer the contractual relationship with a player, protect
legitimate business and security interests, meet applicable obligations or act
upon valid consent.
Specific PesiarBet processing purposes may include:
- Creating, maintaining and securing a player account.
- Confirming identity and enforcing the minimum age requirement of 21.
- Accepting, recording and settling sports or casino wagers.
- Managing MYR deposits and withdrawals through approved payment methods.
- Applying promotion terms, wagering requirements and loyalty benefits.
- Detecting account takeover, fraud, collusion and prohibited activity.
- Responding to questions, complaints and technical support requests.
- Providing deposit limits, cooling-off tools and self-exclusion controls.
- Analysing platform reliability and improving the player experience.
Where PesiarBet relies on consent, you may withdraw that consent for future
processing. Withdrawal does not affect processing already completed or activities
supported by another valid basis.
5 Identity, KYC and Payment Verification
PesiarBet may require verification before or after account activity. Verification
can involve checking an identity document, residential information, payment
ownership, source of funds or the consistency of information supplied to
PesiarBet. These measures help prevent minors, excluded individuals and
unauthorised third parties from using the platform.
Payment information may be processed when you use Touch 'n Go eWallet, Boost,
GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, RHB or another
supported channel. PesiarBet may receive a transaction reference, account-holder
name, status, value and limited payment identifier. Complete card or banking
credentials may be handled directly by the relevant payment provider rather than
stored by PesiarBet.
Important: Players must use payment methods held in their own
name. PesiarBet may pause a withdrawal and request evidence where account and
payment details do not correspond.
6 Cookies and Device Information
PesiarBet may use cookies and similar local storage technologies to maintain a
secure login session, remember preferences, balance website traffic and identify
unusual activity. Essential cookies support functions that would not operate
correctly without them.
Analytics information helps PesiarBet understand whether pages load correctly,
which device types are commonly used and where navigation can be improved.
Security technologies may compare device and session characteristics to detect
account sharing, automated access or attempted credential abuse.
Browser settings may allow you to remove or block certain cookies. Restricting
essential storage may prevent login, betting, verification or payment features
from functioning properly. PesiarBet does not use cookies to override your device
security settings.
7 When Information May Be Shared
PesiarBet does not sell personal information. Information may be disclosed to
carefully selected service providers where necessary to operate the platform.
Such providers may support hosting, cybersecurity, identity verification,
payments, game delivery, customer service, analytics or fraud prevention.
A provider should receive only the information reasonably required for its task
and must process it under appropriate confidentiality and security obligations.
For example, an FPX or DuitNow payment provider requires transaction information,
while an identity-checking provider requires relevant verification details.
PesiarBet may also disclose information where required by a valid legal request,
to establish or defend legal rights, to investigate suspected criminal conduct or
to protect players, staff and the platform from serious harm. If the PesiarBet
business undergoes a reorganisation, relevant information may transfer subject to
appropriate privacy protections.
8 International Processing
Some PesiarBet technology, game or security providers may process information
from locations outside Malaysia. Privacy and data protection rules can differ
between jurisdictions. Where an international transfer occurs, PesiarBet takes
reasonable steps to apply contractual, technical or organisational safeguards
appropriate to the nature of the information and processing.
International processing does not change the purposes described in this policy.
PesiarBet does not authorise a recipient to use player data for unrelated
activities merely because processing takes place in another location.
9 Data Security
PesiarBet uses layered controls designed to protect personal information from
loss, misuse, unauthorised access, disclosure or alteration. Measures may include
encrypted transmission, access restrictions, account authentication, activity
monitoring, network protection, secure development practices and staff
confidentiality requirements.
No internet service can promise absolute security. Players also have an important
role in protecting their PesiarBet accounts. Use a unique password, keep login
credentials private, avoid shared devices where possible and sign out after each
session. Contact PesiarBet promptly if you notice an unfamiliar login,
transaction or account change.
Where PesiarBet identifies a security incident affecting personal information,
the matter will be investigated and contained. Appropriate notices will be issued
where required by applicable obligations or where practical steps are needed from
affected players.
10 Data Retention
PesiarBet retains information only for as long as reasonably necessary for the
purposes for which it was collected, including account administration, dispute
resolution, fraud prevention, responsible gambling and applicable record-keeping
requirements. Retention periods differ according to data type and risk.
Closing a PesiarBet account does not always result in immediate deletion.
Transaction records, verification outcomes, self-exclusion details and security
evidence may need to be retained after closure. When information is no longer
required, PesiarBet will take reasonable steps to delete, anonymise or securely
isolate it.
11 Your Privacy Rights
Subject to applicable conditions, a PesiarBet player may ask for access to
personal information, correction of inaccurate details, deletion of information
no longer required, restriction of certain processing or clarification of how
data is used. A player may also object to particular processing or withdraw
consent where consent is the relevant basis.
PesiarBet may request identity verification before responding to a privacy
request. This protects information from being disclosed or changed at the request
of an unauthorised person. PesiarBet may decline or limit a request where
retention is required for transaction records, fraud prevention, self-exclusion,
legal claims or another legitimate obligation.
Requests should identify the PesiarBet account and clearly describe the
information or action required. Responses will be provided within a reasonable
period, taking account of the request's scope and any verification needed.
12 Responsible Gambling Information
PesiarBet may use account activity to administer deposit limits, cooling-off
periods and self-exclusion. Relevant information may include deposit frequency,
time spent playing, changes in wagering behaviour, repeated failed payments,
support conversations and requests to close or restrict an account.
This information helps PesiarBet provide player controls and respond to signs of
potential harm. A self-exclusion record may be retained after account closure to
prevent prohibited re-registration. Responsible gambling information is handled
with appropriate confidentiality and is not used to guarantee or predict an
individual's behaviour.
Players aged 21 and above should treat gambling only as entertainment, set limits
in advance and never chase losses. Further guidance is available on the PesiarBet
Responsible Gambling page.
13 Children and Age Restrictions
PesiarBet services are not intended for anyone under 21. PesiarBet does not
knowingly permit minors to create accounts, deposit money or place wagers.
Identity and age checks may be conducted before withdrawals or at any other
appropriate stage.
If PesiarBet determines that an account belongs to a person under 21, access may
be suspended immediately while the matter is reviewed. Parents and guardians
should secure shared devices, protect payment credentials and avoid saving account
passwords where a minor could access them.
14 Changes to This Privacy Policy
PesiarBet may update this policy when services, technology, payment methods,
security practices or applicable requirements change. The revised policy will
display a new effective date. Material changes may also be communicated through
an account notice or another appropriate channel.
Players should review this page periodically. Continued use of PesiarBet after an
updated policy takes effect acknowledges the revised processing information,
although PesiarBet will request consent separately where new consent is legally or
operationally required.
15 Contact Us About Privacy
Questions, correction requests and other privacy enquiries may be directed to the
PesiarBet support team. Include your account username, a clear description of the
issue and enough information for PesiarBet to verify that the request concerns
your own account.
Customer Support (24/7):
[email protected]
Business Enquiries:
[email protected]
These addresses are displayed as plain text and are not clickable links. Do not
include your password, full payment credentials or other unnecessary sensitive
information in an initial enquiry. PesiarBet will explain any secure verification
steps required to process your request.